Mediation (ENG)

Mediation is a method of resolving conflict where disputing parties can sit down together with a skilled impartial individual called a mediator. The mediator will help you work out a satisfying solution to the problem that is acceptable to everyone involved.

Mediation is a voluntary & flexible process where all parties participate in peaceful conflict resolution. The Sitges city council makes this available to citizens free of charge.

Mediators are specialists in conflict management and will analyze and support parties in finding satisfactory alternatives. The objective is to restore dialogue and normal relations within the co-responsibility of the parties involved in the conflict.

First, one party needs to make the request. From there, the mediator will contact the different parties involved to assess the feasibility of the mediation process.

• To offer the citizens of Sitges a complementary and/or alternative way to resolve conflicts.
• To promote the culture of dialogue and contribute to the social cohesion and quality of life of the citizens of Sitges through co-responsibility.
• To empower people and improve their ability to deal with conflict, while encouraging participation and social integration.

Neighbourhood

• Noises
• Smells
• Construction Works
•  Cleanliness and hygiene
• Moistures
• Community Management
• Relationship/communication difficulties
• Use of common areas
•  Air Conditioning
• Keeping or nuisance caused by domestic animals
• Ascensors

Family/Relatives

• Intergenerational relationship
• Dependent persons

Schools

• Relationships between families in the centre and/or between young people outside the centre

• Economic activities

• Noises
• Smells
• Licences
• Contractual issues

Associations

• Relations between members of an association
• Relations between associations

Conflicts of non-compliance with city ordinances

• Domestic animals
• civic-mindedness
• Heritage
• Coexistence in the use and enjoyment of public space

It should be noted that the following cannot be mediated:

• Family conflicts of separation and divorce
• Disputes in which the City Council is a party
• Commercial or consumer disputes
• Disputes in which there is a presumption of a crime or an open judicial channel
• Disputes where it is established that one of the parties has suffered abuse.
• Disputes where there is an open court case of gender violence.
• Conflict of a minor without the consent of the guardian.
• Conflict with parties involved with serious mental health problems or declared incapacitated, unless it is a minor conflict and the party involved has sufficient capacity to take responsibility.

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